Shipping Policy

Last updated: September 26, 2026

This Shipping Policy explains how GrindGALLERY processes, ships and delivers orders placed through our online store.

Please review this Policy before placing your order. Our Refund & Returns Policy and Terms of Service also apply to purchases made through GrindGALLERY.

1. Shipping Origin

All GrindGALLERY orders are prepared and dispatched from our warehouse in Spain.

2. Order Processing

Orders are generally processed within approximately 3 business days after the order has been successfully placed and payment has been confirmed.

Business days do not include Saturdays, Sundays or public holidays applicable to our warehouse location.

Processing time is separate from shipping or transit time.

Orders containing handmade, limited-edition or other products requiring additional preparation may occasionally require additional processing time. Where a material additional delay is expected, we will make reasonable efforts to inform the customer.

3. Estimated Delivery Times

Once an order has been processed and dispatched, estimated transit times are generally as follows:

• European Union: approximately 5–7 business days.

• United Kingdom: approximately 6–9 business days.

• United States: approximately 5–7 business days.

• Rest of the world: approximately 5–7 business days.

These estimates begin after the order has been processed and dispatched.

Delivery times are estimates and not guaranteed delivery dates. They may be affected by circumstances including carrier operations, customs procedures, local delivery conditions, public holidays, weather, security controls or other events outside our reasonable control.

Nothing in this section limits any mandatory delivery rights available to consumers under applicable law.

4. Shipping Services

Our primary shipping carrier is UPS.

Standard shipping is the default delivery service where available.

Depending on the destination, other service levels may apply:

• Customers in certain European destinations may be offered an Express shipping option for an additional charge.

• Certain international destinations, including the United States and some destinations in the Middle East, may require an Express service because of carrier availability or operational requirements.

• Available shipping services are displayed during checkout based on the destination and order.

The shipping option shown at checkout will determine the service applicable to your order.

5. Shipping Costs

Shipping charges are calculated and displayed during checkout based on factors that may include:

• Delivery destination.

• Package dimensions and weight.

• Available shipping service.

• Carrier rates.

• Other logistical requirements.

The applicable shipping cost will be shown before the order is completed.

6. Duties, Taxes and International Orders

Where applicable, GrindGALLERY intends to ship international orders using a Delivered Duty Paid (DDP) model.

Under this model, applicable import duties and taxes associated with delivery are intended to be prepaid as part of the shipment rather than collected from the customer upon delivery.

Where duties or taxes have been prepaid by GrindGALLERY, customers should not ordinarily be required to pay those charges again upon delivery.

If a carrier or customs authority unexpectedly requests payment of an import duty or tax that should have been prepaid, please contact GrindGALLERY through the Contact Us page before making payment where reasonably possible so that the situation can be reviewed.

DDP treatment does not necessarily cover charges resulting from circumstances attributable to the customer, such as address corrections, refused deliveries, failed delivery attempts, storage caused by failure to collect a shipment, or charges arising from a customer-initiated return, where applicable and permitted by law.

7. Tracking

Tracking information will normally be provided after an order has been dispatched.

Tracking events and estimated delivery information are generated by the carrier and may occasionally:

• Take time to update.

• Be temporarily unavailable.

• Display an estimated delivery time that later changes.

• Contain incomplete information while the shipment is in transit.

A delay in a tracking update does not necessarily mean that the shipment is lost.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Before dispatch

If you notice an error before your order has been dispatched, contact us through the Contact Us page as soon as possible.

Where operationally possible, we will attempt to correct the address before dispatch.

We cannot guarantee that an address can be modified after an order has entered the fulfilment process.

After dispatch

Once a shipment has been dispatched, we may be unable to change its destination.

Where a package cannot be delivered because the customer supplied an incorrect or incomplete address and the shipment is returned to GrindGALLERY, the order may be refunded after the product has been received back.

Where permitted by applicable law, the refund may be reduced by the actual, reasonable and non-recoverable costs resulting from the incorrect address, including applicable:

• Original transportation costs.

• Return transportation costs.

• Carrier address-correction charges.

• Customs or handling charges.

• Other direct logistics costs caused by the failed delivery.

If the customer wishes to receive the product again, a new order must generally be placed, and the applicable shipping charges for the new shipment will apply.

Mandatory consumer rights remain unaffected.

9. Unclaimed or Refused Packages

Customers are responsible for following available tracking information and taking reasonable steps to receive or collect their shipment.

If a shipment is returned to GrindGALLERY because:

• Delivery was repeatedly attempted without success;

• The customer failed to collect the shipment;

• The customer refused the shipment without exercising an applicable statutory right correctly; or

• Delivery could not be completed for a reason attributable to the customer,

we will process the shipment once it has been returned to us.

Where permitted by applicable law, any refund may be reduced by actual and reasonable non-recoverable shipping, return, carrier, customs or handling costs resulting from the failed delivery.

If the customer requests another shipment, additional shipping charges may apply.

This section does not apply where the failed delivery was caused by GrindGALLERY, the carrier acting on our behalf, or circumstances for which GrindGALLERY is legally responsible.

10. Packages Marked as Delivered but Not Received

If tracking indicates that an order has been delivered but you cannot locate it, please:

1. Verify that the shipping address on your order is correct.

2. Check the delivery location and any safe-place information provided by the carrier.

3. Check with other members of the household, building reception or other persons who may have accepted the package.

4. Contact GrindGALLERY through the Contact Us page.

We may initiate an investigation or delivery trace with UPS and may request information reasonably necessary to investigate the shipment.

A carrier status of “Delivered” will be considered relevant evidence of delivery, but it will not automatically remove any rights the customer may have under applicable consumer law.

Where an investigation establishes that the shipment was not properly delivered or has been lost, GrindGALLERY will provide the appropriate remedy required under applicable law.

We reserve the right to investigate potentially fraudulent, abusive or repeated non-receipt claims.

11. Lost Packages

A shipment will not be considered lost solely because it has not received a tracking update for a short period.

Where a shipment appears to be lost, GrindGALLERY may open an investigation with UPS and wait for the carrier's investigation process to establish the status of the package.

If the shipment is confirmed as lost, GrindGALLERY will provide an appropriate remedy, which may include replacement or refund, subject to availability and applicable law.

The customer will not be required to resolve a carrier claim directly where GrindGALLERY arranged the transportation.

12. Delayed Shipments

Occasional transportation delays may occur.

If a shipment is delayed beyond its estimated delivery window, please contact us through the Contact Us page so that its status can be investigated.

Estimated delivery windows are not guaranteed dates unless GrindGALLERY has expressly agreed otherwise.

Where applicable consumer law provides a right to request delivery within an additional reasonable period, cancel an order following excessive delay or obtain another remedy, those rights remain unaffected.

13. Damaged Shipments

If your order arrives visibly damaged, please retain the product, packaging and shipping materials and contact us through the Contact Us page as soon as reasonably possible.

We may request photographs of:

• The outer packaging.

• The shipping label.

• The internal packaging.

• The damaged product.

These materials may be necessary to investigate the issue with the carrier.

Your statutory rights relating to damaged or non-conforming goods remain unaffected.

14. P.O. Boxes

Because our primary carrier is UPS, delivery to traditional P.O. Boxes may not be available.

A P.O. Box should only be used where the shipping option displayed during checkout expressly supports delivery to that address.

If the carrier requires a valid street address, the customer will need to provide one before the order can be dispatched.

15. Delivery Restrictions

We aim to ship internationally, but delivery to a particular country, region or address may occasionally be unavailable due to:

• Carrier restrictions.

• Customs requirements.

• Sanctions or trade restrictions.

• Security conditions.

• Logistical limitations.

• Restrictions applicable to a particular product or destination.

Availability of shipping to a destination will generally be determined during checkout.

16. Contact

For questions concerning shipping, delivery, tracking or an existing order, please contact us through the Contact Us page on the GrindGALLERY website.

Please include your order number and relevant details so that we can assist you.